Lemne wrote: ↑Mon Sep 07, 2020 11:27 am
If you buy something online with the exception of custom made items or for medical/sanitary exemptions then you can return the item within 14 days of delivery for a full refund without giving any reason whatsoever but you must pay the return postage. I politely emailed them yesterday and they have arranged for DPD to collect the second bag of flour tomorrow. I would have gladly paid the return postage but they have insisted they will pay because of the short date. I'll now wait for my usual supplier to come back in stock and order from them.
You are lucky. Food is on that list too. It’s a shame they will have to destroy it. Such a waste. You will find that they are taking it back for reason of publicity. We had an incident on Saturday: customer buys product, it’s not enough for her dinner party and then slags us off on social media, even though she asked for that product at that amount. The boss contacted her, and she said she would bring it back for a refund. The boss said he would give her a voucher to the value,simply as a goodwill gesture and she would have to deal with what she had bought, “ as I don’t know the state of your kitchen, and I cannot risk any cross contamination “ he told her. She went ballistic when he said that.
When people have returned stuff it HAS to go in the bin, regardless. When I worked for Pukka Pies, customers would complain because they had ordered the wrong item, and the company would replace or refund, but under NO circumstances could that product come back onto the premises.
Like I said, you’ve been lucky.
In three words I can sum up everything I have learned about life: It goes on.
Robert Frost.
Covid 19: After that level of weirdness ,any situation is certainly possible.
Me.